Privacy Policy

Smart Entry Canada (SEC)

Last updated: Jan 9th 2026

1. Introduction

Smart Entry Canada (“SEC”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal information collected through our website and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and business information:

2.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Government-issued identification (if required for compliance)

2.2 Business Information

  • Business name

  • Business registration details

  • Mailing address

  • Authorized contact persons

2.3 Service-Related Information

  • Virtual office mail handling records

  • Office booking and access logs

  • Storage service details (pallet counts, access appointments)

2.4 Technical Information

  • IP address

  • Browser type

  • Website usage data (via cookies or analytics tools)

3. How We Use Personal Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate, including:

  • Providing and managing SEC services

  • Verifying identity and business legitimacy

  • Communicating service updates, invoices, or notices

  • Processing payments and managing accounts

  • Improving website performance and user experience

  • Complying with legal, regulatory, or security requirements

SEC does not sell or trade personal information.

4. Consent

By providing personal information to SEC, you consent to its collection, use, and disclosure as described in this Privacy Policy.

Consent may be withdrawn at any time, subject to:

  • Legal obligations

  • Contractual requirements

  • Service limitations resulting from withdrawal

5. Disclosure of Information

SEC may disclose personal information only in the following circumstances:

  • To service providers assisting with operations (e.g., IT, payment processors)

  • To comply with legal or regulatory requirements

  • To protect the rights, safety, or property of SEC or others

  • With your explicit consent

SEC does not disclose personal information for marketing purposes by third parties.

6. Storage, Security & Retention

SEC takes reasonable physical, technical, and administrative measures to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Disclosure

Security measures include:

  • Controlled access to premises

  • Secure digital systems

  • Surveillance cameras in shared and storage areas (for safety purposes only)

Personal information is retained only as long as necessary to fulfill service and legal requirements.

7. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete data

Requests must be submitted in writing. SEC may require identity verification before responding.

8. Cookies & Website Analytics

SEC may use cookies or analytics tools to:

  • Understand website usage

  • Improve functionality and performance

You may disable cookies through your browser settings; however, some website features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites.

SEC is not responsible for the privacy practices or content of external sites.

10. International Data Transfers

Personal information may be stored or processed in Canada or other jurisdictions where service providers operate.

In such cases, information remains protected under contractual and legal safeguards.

11. Changes to This Privacy Policy

SEC may update this Privacy Policy from time to time.

Revisions will be posted on our website with an updated effective date.

Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Smart Entry Canada

Website: https://smartentrycanada.com/

Email: sec@floordi.ca